Make sure that you have an address set as your Primary Alias as use that address to configure your mailbox in Outlook. You may need to wait up to 2 hours for the change to be processed but after that, you can use Auto Account Setup with the email address of the Primary Alias to configure your account in Outlook. More info about that can be found in this Switch to an address! guide. If you don’t have any addresses from a supported email domain added to your Microsoft Account, click the “ Add email” link to add an address to your Microsoft Account.If this is not the case, select and address that is by pressing the “Make primary” link behind it.The first address listed in the overview should have “(primary alias)” behind it and should be from one of the aforementioned domains. You can verify and, if needed, change your Primary Alias by going to the “ Your info” section of the Microsoft Account Management page and click on the “ Manage how you sing in to Microsoft” link. of the above domains also came with various country specific extensions (like just like offers it today in some countries and regions.When the Primary Alias isn’t set to an address or another domain from the list below, Auto Account Setup won’t be able to find your mailbox. Check your Primary AliasĪnother common reason for Auto Account Setup to fail is also related to your Microsoft Account configuration Your Primary Alias.
Use an App Password in Outlook when you have Two-Step Verification enabled. You can create such a password by going to the Security section of the Microsoft Account Management page, click the “ more security options” link at the bottom and then finally click on the “ Create a new app password” link. If you have Two-Step Verification enabled for your account and are using Outlook 2013 or previous or an msi-version of Outlook 2016, you’ll need to supply a special App Password instead of your regular password.
When using Outlook for Office 365, Outlook 2019 or Outlook 2016 you’ll get an even simpler dialog and all you need to fill out is your email address ĭon’t make it any harder for yourself than needed Stay away from the Advanced options when you want to add an account. Use Auto Account Setup to configure your mailbox in Outlook.
To set up an account in Outlook, you must use the Auto Account Setup and not use any of the manual configuration options like Exchange ActiveSync to connect.Īll you have to do is fill out your name, email address and password. How do I do that and can't Outlook really configure itself with ?Īlthough the Account Setup for accounts has been made quite easy and reliable, there are still a couple of conditions under which it could fail.īelow you’ll find an overview of reasons and fixes to still successfully configure your account in Outlook. That process eventually also fails and I'm asked to verify my email address (which is correct) or set it up manually.
Now restart the machine and recreate the Outlook profile.When I try to add my account to Outlook via the Auto Account Setup wizard, I get several additional password prompts and finally the following error:Īn encrypted connection to your mail server is not available.Ĭlick Next to attempt using an unencrypted connection. Locate the following key HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\AutoDiscover and add the following DWORD 'ExcludeExplicitO365Endpoint' (without the quote marks) and give it a hex value of 1.
Open up the registry (back it up first!! If you break it, it's not my fault!) by going to Start > type 'regedit' and hit enter. The fix is to put a registry key in place to tell Microsoft NOT to exclusively look to Microsoft servers for Autodiscover settings if it has the email address listed on its systems.
After the update Outlook has problems connecting or setting up in the first place. For example we have had clients who have setup a microsoft account with their email address (mailbox hosted somewhere else) in order to use the Microsoft app store.
We have found that a recent update (October 2018) to Office 365, has caused a problem whereby Outlook insists that IF your email address is linked somehow to a Microsoft account then you must be trying to connect to a Microsoft hosted mailbox instead of one hosted elsewhere.